Return & Refund Policy
At Joseph Goott Jewelry Collection, every piece is chosen or created with care, and we want you to feel entirely confident in your purchase. If something isn’t right, we’re here to make the process straightforward.
Shipping
We currently ship within the United States only.
Eligibility for Return
Eligible items may be returned within 30 days of the delivery date. To qualify for a refund, the item must be unworn, unaltered, and returned in its original packaging with any accompanying certification or documentation intact.
Custom & One-of-a-Kind Pieces
Because the majority of our collection is designed and produced to our own specifications, or created specifically for an individual client, custom, personalized, and made-to-order pieces are final sale and not eligible for return or exchange. If you’re uncertain whether a piece falls into this category, our team is happy to confirm before you complete your purchase.
How to Initiate a Return
To begin a return, please contact us directly with your order details. Once your return is approved, we’ll provide instructions for sending the item back to us securely and insured.
Refund Processing
Once we receive and inspect your returned item, please allow up to 10 business days for your refund to be processed to your original method of payment. You will receive confirmation by email once the refund has been issued.
Damaged or Incorrect Items
If your item arrives damaged or does not match your order, please notify us within 48 hours of delivery so we can resolve the issue promptly.
For any questions regarding your return, please reach out to our team directly — we’re glad to assist.