Shipping Policy

Last Updated: July 2026

Thank you for shopping with us. We are committed to delivering your jewelry safely, securely, and as quickly as possible. Please review our Shipping Policy below for details about order processing, shipping methods, delivery times, and other important information.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays. During promotional events, holidays, or peak shopping seasons, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information (where available).

Shipping Destinations

We currently ship to most domestic and international locations. If shipping is unavailable to your destination, you will be notified during checkout or contacted by our support team.

Estimated Delivery Times

Estimated delivery times may vary depending on your location.

• Domestic Orders: 3–7 business days

• International Orders: 7–21 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping charges are calculated during checkout based on your delivery location and selected shipping method.

We may also offer free shipping promotions on qualifying orders from time to time.

Order Tracking

Once your package has been dispatched, you will receive a shipping confirmation email with tracking details, allowing you to monitor your shipment's progress.

Please allow up to 24–48 hours for tracking information to become active.

Delays

While we strive to deliver every order on time, shipping delays may occasionally occur due to:

• Severe weather conditions

• Public holidays

• Customs clearance (for international shipments)

• Carrier delays

• High order volumes

We appreciate your patience and understanding in these situations.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, or other local fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping fees.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided during checkout.

If you notice an error, please contact us immediately. We will do our best to update your order before it is shipped.

Lost or Damaged Packages

We carefully package every jewelry item to ensure it arrives safely.

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. Include your order number and any supporting photos if applicable so we can assist you promptly.

Delivery Confirmation

Once a package has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the recipient. If you believe your package was delivered incorrectly, please contact the shipping carrier first and then reach out to our customer support team for assistance.

Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact our customer support team.

We are always happy to help and will respond as quickly as possible.